Shipping policy

The Baseline Shop ships orders to customers using available shipping services and carriers.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing times may occasionally be longer during promotional periods, holidays, or periods of unusually high order volume.

2. Shipping Time

After an order has been processed and shipped, delivery generally takes approximately 5–10 business days, depending on the destination, carrier, and other circumstances.

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs procedures, incorrect addresses, or other circumstances outside our reasonable control.

3. Shipping Confirmation and Tracking

Once an order has been shipped, customers may receive a shipping confirmation containing tracking information when tracking is available.

Customers can use the tracking information to monitor the progress of their shipment.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect or incomplete address is provided, customers should contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.

5. Lost, Delayed, or Damaged Packages

If a package appears to be delayed or lost, customers should first check the tracking information and contact us at baseline@marovellia.com.

For packages confirmed as lost or damaged during transit, we will review the circumstances and work with the applicable shipping carrier where appropriate.

6. International Orders

If international shipping is offered, customers may be responsible for applicable customs duties, taxes, or other import charges unless otherwise stated at checkout.