Refund policy

We want our customers to have a positive shopping experience. If you are not satisfied with your purchase, please contact us regarding an eligible return or refund.

1. Return Period

Customers may request a return within 30 days of delivery, subject to the conditions described below.

To request a return, please contact baseline@marovellia.com before sending any products back.

2. Return Conditions

To be eligible for a return, products should generally be:

Unworn

Unused

In their original condition

In their original packaging where applicable

Free from damage, stains, odors, or signs of use

Items that do not meet these conditions may not qualify for a refund.

3. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including products that have been worn, used, damaged after delivery, or otherwise made unsuitable for resale.

4. Return Shipping

Unless the return is due to our error, such as receiving an incorrect or defective item, the customer may be responsible for return shipping costs.

If the return is due to an error on our part, we will review the issue and provide an appropriate resolution.

5. Refund Process

After an approved return is received and inspected, we will process the applicable refund.

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at baseline@marovellia.com as soon as possible.

Please include your order number and, where appropriate, photographs showing the issue so that we can review the matter and determine an appropriate solution.

7. Exchanges

If an exchange is requested, please contact us before returning the product. Exchange availability depends on product inventory.

8. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Cancellation requests cannot always be accommodated once an order has entered processing, fulfillment, or shipment.

9. Contact Us

For questions regarding returns or refunds, please contact:

The Baseline Shop
Email: baseline@marovellia.com
Website: www.marovellia.com
Address: 1524 TAN TARA TRL, JACKSONVILLE, FL 32221, United States